Frequently Asked Questions
Everything you need to know about your next mechanical keyboard upgrade.
What is the difference between mechanical and optical switches?
Mechanical switches use physical contact to register a keypress, offering a traditional tactile feel and high durability. Optical switches use a light beam to trigger the action, resulting in a faster response time and less physical wear over time.
Do Keychron keyboards support both macOS and Windows?
Yes, all Keychron keyboards are designed to be fully compatible with both macOS and Windows. Each keyboard includes dedicated system toggles and specific keycaps for both operating systems.
How long does international shipping take?
Standard international shipping typically takes between 7 to 15 business days depending on the destination. Please note that customers are responsible for any customs duties or import taxes required by their local government.
What is your return policy for keyboards?
We offer a 7-day return policy for products in their original packaging and condition. If the product is defective, please contact our support team within the warranty period to initiate a replacement or repair.
Can I hot-swap the switches on any Keychron model?
Hot-swappable functionality is available on specific 'Hot-swappable' versions of our keyboards. This allows you to change switches without soldering, giving you the freedom to customize your typing experience easily.
How do I check the battery status on my wireless keyboard?
For most models, you can press Fn + B to check the battery level. The backlight will flash different colors (Green, Blue, or Red) to indicate the remaining charge percentage.