Returns & Exchanges

We offer a 7-day return policy for our mechanical keyboards and accessories, ensuring you have the perfect typing experience. All returned items must be in their original packaging and in new, resaleable condition to qualify for a refund.

1

Initiate Your Request

Contact our support team within 7 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the product in its original box, including all keycaps, cables, and tools that were included in the initial shipment.

3

Ship to Keychron

Affix the provided shipping label or use a tracked courier service to send the package to our designated regional warehouse.

4

Inspection and Refund

Once our technicians verify the product's condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing